Delivery & Returns Information

UPS & SPEE DEE SHIPMENTS

All orders are prepaid and add (PPA), no Freight Collect. Buyers must inspect any shipment upon arrival, and if the package is damaged, refuse the shipment. If the damaged products were shipped to Buyer on AKW’s account, the carrier will return the shipment to AKW and we will file a claim and promptly send a new shipment to the Buyer; if the products were shipped to the Buyer on an account other than AKW’s, all returns and claims must be processed through that account holder. If the Buyer finds concealed damage, call AKW at once. Again, if the damaged products were shipped on AKW’s account, we will instruct the carrier to pick up the package and return it to us for a claim, and we will reship the Buyer’s order; if products were shipped on a different account, all returns and claims must be processed through the holder of that shipping account.

MOTOR FREIGHT SHIPMENTS

Safe delivery of a freight shipment is the responsibility of the carrier. Please examine your shipment carefully before signing the freight bill. By your acceptance of the shipment from the carrier, affirmed once you sign a freight bill, you acknowledge that the product has been delivered in good condition, relieving AKW and the carrier from further responsibility. If damage is discovered, or if the number of pieces received does not match the number on the freight bill, do not accept the shipment without noting the shortage or damage on the freight bill and insist that the carrier’s agent (the driver) sign and date the freight bill near the notation. Failure to complete these steps may jeopardize recovery of the goods or reimbursement for them and relieve the carrier and AKW from all responsibility. If any concealed damage or shortage is discovered while unpacking, leave the material and the packing as is and ask the carrier for a concealed damage or shortage inspection. Consult the carrier for the necessary claim form. When checking shipments, compare what was received with quantities listed on the packing list or invoice. If the carrier leaves the facility before you find a shortage or damage, contact AKW immediately— claims with motor freight companies must be made promptly. You must contact AKW within three (3) business days after receipt of a shipment to report any issues. AKW is not responsible for shortages or damage to goods that are not reported within three (3) business days after receipt of a shipment. Claims for loss or damaged material and transportation charges may not be deducted from any AKW invoice and the payment of AKW invoices must not be withheld awaiting adjustment of such claims since it is the function of the carrier to guarantee safe delivery and to remedy shortage or damage claims.

RETURNS

Returns require pre-approval. Please call AKW to obtain a Return Authorization (RA) form. Returns are subject to a 35% restocking fee. Shipping charges are not refundable. In the event that a return is required, a valid Return Authorization number will be issued. An RA will not be issued more than thirty (30) days after the product’s purchase date, except for approved stock rotations and other pre-approved arrangements with authorized AKW distributors. Return Authorizations expire thirty (30) days after the date they are issued, and returns must be received by AKW within that thirty (30) day period, or no credit will be issued. The RA number must be clearly written on the outside of all shipping boxes and pallet wrapping. All merchandise must be returned 100% complete in original packaging with all product parts, packaging material, manuals, and accessories included, and must be in “as new” saleable condition. All products must be returned freight prepaid to AKW. Incomplete or unauthorized returns will be refused. All returned products will be inspected, and, if deemed damaged or used, refunds will not be issued. Items cannot be returned if they were special ordered, made to customer specifications, or are non-inventory or non-stock items.